FAQ
Frequently Asked Questions
Welcome to our FAQ section! If you have a question, there’s a good chance you’ll find the answer below. If not, feel free to reach out to us at support@papercupz.ie — we’re happy to help.
What products do you offer?
We specialise in high-quality, eco-friendly paper cups, lids, and disposable packaging for coffee shops, events, offices, and individuals. Our range includes compostable, recyclable, and biodegradable options.
Do you offer custom printing or branded cups?
Yes! We offer custom printed paper cups for businesses and events. Please contact us directly with your branding requirements and quantity, and we’ll guide you through the process.
How can I place an order?
Simply browse our online store, add your desired products to the cart, and complete the secure checkout process. If you’re placing a large or wholesale order, you can also email us for assistance.
What payment methods do you accept?
We accept major debit/credit cards (Visa, MasterCard, American Express) and secure online payments through our trusted payment gateway.
Do you offer bulk discounts or trade pricing?
Yes, we provide special pricing for bulk orders and trade accounts. Please get in touch at support@papercupz.ie to discuss your needs.
How much does delivery cost?
Standard delivery within Ireland costs €4.95
We offer free delivery on orders over €50
Full delivery info is available on our Delivery Terms page.
When will my order arrive?
Orders are typically delivered within 2–5 business days. You’ll receive tracking information once your order is dispatched. Express options may be available upon request.
Can I return or exchange a product?
Yes. Unused and unopened products can be returned within 14 days of delivery. For full details, please see our Returns Policy.
Do you deliver outside Ireland?
Currently, we deliver across Ireland and Northern Ireland. For international or special delivery requests, please contact us directly.
